Refund Policy

Last Updated: August 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which temberlynx.com will process refunds for services provided through the website temberlynx.com. This policy is designed to ensure clarity and fairness for both the users and temberlynx.com, while providing maximum legal protection in accordance with applicable laws in Ukraine (UA).

Scope and Applicability

This policy applies to all users of the services offered by temberlynx.com. By using our services, you agree to the terms outlined in this Refund Policy. This policy is applicable to all purchases made through the website, including but not limited to subscription fees, one-time service fees, and any additional charges.

Definitions

  • Service(s): Refers to the software as a service (SaaS) offerings provided by temberlynx.com.
  • User: Any individual or entity that accesses or uses the services provided by temberlynx.com.
  • Refund: The return of funds to the User for services not rendered or not satisfactory as per the terms outlined herein.

Main Policy Content

1. Refund Eligibility

Users may request a refund under the following circumstances:

  • The service was not delivered as described at the time of purchase.
  • The User experienced technical issues that were not resolved within a reasonable timeframe.
  • The User cancels their subscription within the first 14 days of the initial purchase.

2. Refund Process

To initiate a refund request, Users must:

  • Contact temberlynx.com via email at mail@temberlynx.com or by phone at +380923129993.
  • Provide a detailed explanation of the reason for the refund request.
  • Submit the request within the applicable timeframe as specified in Section 1.

Refund requests will be reviewed within 10 business days. If approved, refunds will be processed using the original payment method within 14 business days.

3. Non-Refundable Items

The following items are non-refundable:

  • Any fees for services rendered after the initial 14-day period.
  • Fees for additional features or upgrades once they have been activated.
  • Any payments made for services that were utilized or accessed by the User.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with the terms outlined in this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate information when submitting a refund request.
  • Adhere to the timelines specified for refund requests.

Limitations and Disclaimers

temberlynx.com reserves the right to refuse any refund request that does not comply with the terms outlined in this policy. Furthermore, temberlynx.com shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the services, even if temberlynx.com has been advised of the possibility of such damages.

Data Protection/Security

temberlynx.com is committed to protecting the privacy and security of Users' personal information. All refund requests will be handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect personal data.

Changes to Policy

temberlynx.com reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the website. Users are encouraged to review this policy periodically to stay informed about our refund practices.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

  • Company: temberlynx.com
  • Phone: +380923129993
  • Email: mail@temberlynx.com
  • Address: Gulliver Business Center, Sportyvna Square, 1, Kyiv, 01601, Ukraine

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Ukraine. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Ukraine.